If the copy comes out fine, I would suggest the next step would be to uninstall and reinstall the printer driversġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. If the printer is making a good copy, then the printer hardware is fine. Place a document on the scanner glass and choose “Copy” option. Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine. To provide you with an accurate solution, I'll need a few more details:ĭoes the scanner bar move when you open the lid & press the copy button? Don't worry I'll do my best to find a solution for you. I understand you are having issues while scanning from your HP DeskJet printer. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you.
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